Formerly Lolita Noir's Hair & Beauty
We hope that you are happy with your order. However, if for any reason you are not entirely satisfied or you otherwise wish to cancel your order, you may return any item in its original condition for a refund within 14 working days from delivery.
If you return items for reasons other than defects in the goods, or incomplete, or incorrect delivery, you will be required to arrange and pay for the return of the items to us. Please ensure you obtain a Proof of Postage when you return the goods to us. You should retain your Proof of Postage in order to provide proof to us that you have returned the goods, in the unlikely event that we do not receive the returned parcel.
If you require a refund due to faulty Goods we will refund the price paid by you for the goods (including the initial standard delivery charge, but not the additional cost of any premium delivery option that was chosen) within 14 days of receiving your returned goods, provided that you have returned the goods to us within 14 working days of delivery to you or your notifying us of cancellation.
If you cancel your order but do not return such goods to us within 14 working days of notifying us of cancellation, we shall be entitled to withhold payment of any refund. But you may be issues with a Credit Note.
Please Note: We will not provide a full refund if goods show signs of unreasonable use. In such circumstances, we will notify you that you have a Credit Note to use in place of a refund or you can choose to arrange for such goods to be returned to you within 28 days of our notification.
•If you have chosen a refund for your returned product, we will process the calculated refund within 14 days of receiving your returned goods provided that you have returned the goods to us in their original condition within 14 working days from delivery to you or your notifying us of cancellation.